How long does delivery take?
Delivery usually takes around 5 to 10 days. The exact time can vary depending on the product and your delivery address. For more details, see our Shipping Policy.
How can I track my order?
Once your order has been dispatched, we'll email you the tracking details when tracking is available for your delivery.
Can I return something?
If an item isn't right for you, please read our Returns and Refunds Policy. It explains which items can be returned and how to get in touch.
Which payment methods do you accept?
The payment options available for your order will be shown at checkout. You can complete your purchase using any of the methods listed there.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We aim to process orders promptly, so changes may not be possible once processing has started.
How do I find the right size?
Check the size information on the product page before placing your order. If you need a hand, send us a message and we'll do our best to help.
How do I contact Veldora?
Use our contact form and tell us how we can help. If you're asking about an order, please include your order number.